Alana (Lana) Mitchell, Director of i AM Support, brings over 15 years of experience in the disability and mental health sectors across Australia and New Zealand. As the founder of i AM Support, her first "baby," Lana's passion shines through in everything she does. She is driven by her lived experience as a person born with a hand difference and as a mother to a son with unique needs, which has shaped her deep commitment to advocating for people with disabilities.

In addition to leading i AM Support, Lana holds volunteer governance roles with two not-for-profit organisations supporting people with limb differences. Lana is passionate about helping children, young people, and families with complex support needs and is also dedicated to supporting individuals transitioning from custodial settings back to their community.

Lana was recently recognised with the 2024 Enablement Award for Most Outstanding Specialist Support Coordination Services Provider, celebrating her leadership and dedication within the sector.

Lana’s favourite thing about being a support coordinator is seeing the difference good support can make to quality of life, while building strong, supportive relationships. If Lana wasn't a support coordinator, she would be a hand surgeon, or giving back to the limb difference community.

Outside of work, Lana enjoys spending time with her family, travelling, and indulging in her favourite foods— seafood and Vietnamese. Originally from Hawkes Bay, New Zealand, she finds peace in nature and loves spending time with her family and her pomeranian dog, Ana.

Values: Connection, Inclusion, Love, Relationships

Brayden is the driving force behind the operations of i AM Support and the biggest supporter of Alana’s vision and lived experience within the disability sector. He plays a vital role in managing the behind-the-scenes functions, always encouraging the growth and direction of the business.

A true outdoorsman, Brayden loves boating and diving and holds commercial diving qualifications. On a sunny summer day, you'll most likely find him out on the water. As a dedicated foodie, Brayden enjoys seafood of all kinds. With a kind heart and a personal connection to disability, Brayden is committed to advocacy and ensuring i AM Support makes a difference.

Values: Growth, Innovation, and Integrity

Dave’s favourite aspect of being a Support Coordinator is witnessing the positive changes in the lives of the people we support. For Dave, the true reward comes from knowing his efforts are making a real difference. At i AM Support, Dave appreciates how much the organisation values both its staff and the people it supports, prioritising their needs over anything else.

Outside of work, Dave enjoys spending time with his family, catching up on sleep, indulging in good food, and going on relaxing drives. His go-to meal is a classic Chicken Parmigiana and Chips, and his favourite song is The Remedy by Jason Mraz. If he weren’t a Support Coordinator, Dave would pursue his passion for becoming a specialised driving instructor.

With extensive experience in sales, customer service, and the car industry, including roles at Toyota and Lexus, as well as being a former state sales manager for a disability mobility provider, Dave brings a wealth of knowledge. His strengths include empathy, problem-solving, and building trust with those around him.

Values: Love, Honesty, Ethics, Compassion, Integrity, and Freedom

Marnie’s favourite part of being a Support Coordinator is helping those who don’t have a voice, making sure they feel heard and supported. At i AM Support, Marnie loves the family-like environment, surrounded by like-minded people who genuinely care.

When she's not at work, Marnie enjoys anything related to the ocean, her happy place, and loves spending time with her daughter and exploring new travel destinations. As a true foodie, she enjoys all things culinary, and one of her best memories is hearing Coldplay's "A Sky Full of Stars" live. If not a Support Coordinator, Marnie could see herself as either an archaeologist discovering ancient ruins or a marine biologist.

Marnie’s qualifications include the AICD - NFP Governance Course, a Postgraduate in Communications, and several specialised trainings, including the Microboards Behaviour Support Intensive and Inspired Conscious Leadership Course. She considers her life experience one of her most important qualifications.

Marnie’s strengths lie in leadership, social ethics, holistic thinking, and collaboration, while her core values are authentic empathy, integrity, resilience, and compassion.

Values: Authentic Empathy, Integrity, Resilience, and Compassion

Jess is an experienced Support Coordinator with over 15 years in the community sector. She holds a Postgraduate Diploma in Counselling from Murdoch University, along with qualifications in Dementia, Alcohol and Other Drugs, and Community Services Coordination. Jess is passionate about helping people create the life they want, approaching her work with adaptability, humour, and a thirst for knowledge.

Outside of work, she enjoys spending time with her family, visiting the beach, exploring farmers’ markets, and indulging in chocolate and Vietnamese cuisine. Her favourite song is "Let Go" by Frou Frou.

Values: Inclusion, Connection, and Integrity.

With a deep passion for making a difference, Stephanie is dedicated to supporting participants and their families with compassion and care. She thrives on building meaningful connections and helping individuals access the right services to enhance their independence and well-being.

Bringing over a decade of experience in self-development and holistic healing, Stephanie has worked with people of all ages to navigate challenges and rediscover their inner strength. She is currently in her third year of a Bachelor of Psychology and Counselling, she holds a Master Reiki Practitioner, and certifications in Life Coaching and NLP, and Holistic Counselling and Meditation Teaching.

Outside of work, she enjoys spending time with family, reading, and exploring nature. As an Italian, she has a special love for homemade pasta, and her playlist is filled with old-school R&B and ‘80s/’90s hits

Values: Compassionate, understanding, intuitive, working with complexity and nuances.

Leanne’s favourite aspect of being a support coordinator is helping individuals achieve their goals. My personal connection to disability and compassionate heart drives me to meet the individual's needs in a person-centred manner. I enjoy working at i AM Support as the organisation has a shared desire to make a positive impact on people’s lives. The whole team is passionate about doing work that matters Outside of work, Leanne enjoys spending quality time with her family, cooking, travelling, and volunteering in the community. Favourite foods are Thai & Sushi Favourite song – anything from the 90’s! If I wasn’t a Support Coordinator, I could see myself as a science teacher who loves conducting exciting experiments!

After a successful career in the Travel Industry, I decided to pursue a new direction. Throughout many years in the travel industry and most recently as a Disability Support Mentor, I have developed strong interpersonal and communications skills, I am a detail-oriented person that effectively prioritises tasks and I genuinely care about finding positive outcomes for everyone.  To support my career transition, I have completed a Cert III in Community Services

Values – Inclusion, Empathy, Connection, Integrity

Bek’s favourite part of being a Support Coordinator is the connections she makes within the community and the sense of making a real difference. At i AM Support, she feels like part of a family that shares her values and ideals. Outside of work, Bek enjoys spending time with her kids (and her husband when he's home) and loves to read. She’s a big fan of sushi and, when it comes to music, has too many favourite songs to choose just one. If she weren’t a Support Coordinator, Bek would either be a Clinical Psychologist or an astronaut (if only maths weren’t involved!).

With a BSc in Psychology and a Cert IV in Disability, Bek brings over 18 years of experience in the sector, along with lived experience of psychosocial disability. Her strengths include compassion, commitment, and a talent for working through complex situations to find solutions.

Values: Integrity, Honesty, and Fairness

Passionate about learning and supporting others, I thrive in a role that empowers individuals to lead inclusive and meaningful lives. With a background in private support work and experience as a senior stewardess on superyachts, I bring strong organizational skills, compassion, and mindfulness to my work. Currently completing a Bachelor of Counselling, I’m also a certified yoga and meditation teacher. I believe in making a difference while embracing fun, laughter, and adventure.

Values: Dedicated, efficient, and a fierce advocate.